Request a new Password to have your password reset and emailed to you.

Zinkmo was designed to work across browsers. This means that requirements from all supported browsers must be adhered to. Currently this is for both Firefox and IE. Since IE stores favorites as files on the file system, file name and path restrictions apply. These restrictions include:

The core synchronization routines and server communication are all performed by the Zinkmo Application. To support multiple browses plugins are created to perform only the browser specific functionality while communicating with the Zinkmo Application which does the actual synchronization.
Note: The IE plugin is automatically installed with the Zinkmo Application.

If there is a problem with synchronization first try resetting your system. This procedure will make it appear as though your machine has never been syncrhonized so will perform a full synchronization next time rather than an incremental.

IE : Tools / Zinko Favorites, Settings / Admin - select Reset System, Perform Action.
Firefox : Tools / Add-ons, click Zinkmo then Options. Click the Admin tab, select Reset System, Perform Action.

Now try to synchronize. If you are still having problems contact support.

To reinstall a completely fresh copy of Zinkmo you will need to remove any user data that was created during synchronization. The uninstall will remove all traces of the program, but does not remove this user data. Follow these steps for a clean reinstall:

1. Start IE and select Tools / Zinkmo Favorites (do NOT press Synchronize)
2. Click Settings / Info
3. Open My Computer and browse to the directory listed above under 'UserAppData'
   e.g. C:\Documents and Settings\joeuser\Application Data\Red Point\Zinkmo
4. Cancel and close Zinkmo
5. Click Start / Control Panel / Add or Remove Programs / Zinkmo / Remove
6. If you use Firefox, click Tools / Add-ons / Zinkmo / Uninstall
7. Delete everything in the UserAppData directory opened above
8. Reinstall the Zinkmo Application
9. If you use Firefox, reinstall the Firefox Add-on
10. Close all browsers (IE and Firefox)
11. Reinstall complete

When dragging a link from the right to a folder on the left make sure to grab the link with the text, not with the icon. This is due to a bug in IE that we're working on. This limitation does not exist in Firefox.

Yes, provided they are in the same folder. Holding CTRL, click the icons next to the links you want to move. Let go of CTRL, then click on the text of one of the selected links. Keeping the mouse button down, drag the links to the new folder and release.

Currently, folders that have no bookmarks or sub-folders do not synchronize.

Yes. Go to your My page and click Deleted Links at the top. This wil bring you to the Online Manager but display only your deleted links. Simply right click a link or folder and choose Restore.

This messages appears when there are favorites that contain trailing spaces. Since IE requires unique favorite names, and since spaces are trimmed during synchronization, names that only differ by spaces will collide. If this message appears, the favorite with the trailing space will not synchronize.

Since Firefox lets you designate which folder is the "Bookmarks Toolbar Folder" you can create a folder named "Links" in Firefox and set it as the "Bookmark Toolbar Folder". This is done in Firefox via: Bookmarks / Organize Bookmarks / Edit / Set as Bookmarks Toolbar Folder. This new Firefox "Links" folder will then sync to the IE Links folder and both toolbar folders should now stay the same.

Firefox must be running for the Firefox autosync to work. If Firefox is not running, it will not autosync. Autosync for IE will, however, run when IE is not open as long as the Zinkmo icon appears in the system tray.

Before using Zinkmo you must register for free on the website to create an account. This account is used by Zinkmo to upload your bookmarks and favorites. After you have registered enter your username and password into the zinkmo client before synchronizing.

• IE : Tools / Zinkmo Favorites / Settings / General
• Firefox : Tools / Add-ons / Zinkmo / Options

The new User Account Control (UAC) feature of Windows Vista may cause an update or uninstall to fail for any build prior to 3.5.4746. To fix, either disable UAC before running the update or uninstall or follow the instructions below. To disable UAC go to the Control Panel, then User Accounts, select "Turn User Account Control on or off", then UNcheck "Use User Account Control ...", click OK, then restart the computer and run the update or uninstall. After installing version 3.5.4746 or above UAC can be re-enabled and updates can be applied without error.

If you prefer to keep UAC enabled, follow these steps:

• Make sure the Zinkmo application is NOT running.
• Download an updated version of Zinkmo.exe.
• Copy this Zinkmo.exe to the installation folder overwriting the one there.
  (by default this folder is: C:\Program Files\Zinkmo\)
• Uninstall Zinkmo via Control Panel, Programs / "Uninstall a program", Zinkmo.
• Download and run the latest Zinkmo Application setup.
• Any future updates can now be applied without error.

This notice from Firefox means you need to update the client application that the Firefox add-on uses. Currently, this is done by running IE, clicking Tools / Zikmo Favorites / Help / Check for Updates.